Information Technology Technician

Essential Functions

• Diagnose hardware and software problems and replace defective components.
• Recommend changes to improve systems and network configurations and determine hardware or software requirements.
• Train employees in computer and software usage.
• Confer with users about how to solve existing problems.
• Perform data backups and disaster recovery operations.
• Perform routine network startup and shutdown procedures and maintain control records.
• Runs errands for parts and equipment for the IT department.
• Performs preventive maintenance on computers and associated equipment.
• Work within all departments on any technology-related problems.
• Work with other departments to implement and support integration solutions.
• Conform with PPE requirements and Safety Rules.

Core Competencies

• Problem solving
• Inductive reasoning
• Work Prioritization
• Foresight and creativity
• Personnel Supervision

Job Knowledge, Skills and Abilities

The Information Technology Technician must be open to learning, capable of working with minimal supervision, results-driven, and possess excellent communication and interpersonal skills. This individual must be proficient in:

• Desktop, laptop, notebook, pocket PC’s and cellular phones.
• Microsoft Windows workstation and server operating systems
• Microsoft Office 365
• Office equipment including copiers, faxes, and printers (laser, inkjet and thermal)
• Troubleshooting - Recognize, analyze, provide solutions for software and hardware systems.
• Technical Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Education and Experience

• High School Diploma or GED or High School Equivalence Certificate
• Post-secondary technical education, technical schooling, or equivalent work experience

Work Environment & Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move up to 50 pounds.

PPE requirements and Safety Rules

• Eye protection is required everywhere in the plant
• Hearing protection is required when crossing the blue lines that are painted on the floor, heading towards the machines
• Safety toed shoes or boots are required everywhere in the
• Maximum weight allowed to be lifted by one person is 80 pounds. Anything heavier requires the aid from another person, fork lift, big joe, or roll handlers.

Position Type and Expected Hours of Work

This is a full-time position and general hours of work is 8:00 am – 5:00 pm, Monday through Friday. This position regularly requires long hours and frequent weekend work. Also requires “on-call” status.

Other Duties

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Reasonable accommodation can be made for Qualified ADA disabilities if they assist in enabling the employee to perform the essential functions and duties of this position.